QuickBooks Desktop Premier accounting software includes a feature known as a multi-user mode that enables many users for accessing the same company file simultaneously. It should be mentioned that each user must have a valid QuickBooks license for accessing the company file and using the multi-user mode.
But while users are trying to launch the company file located on another PC, QuickBooks desktop multiple users mode occurs. Thus, the screen automatically displays that its multi-user mode is not working.
Reasons Due to Which Multi-User Mode is Not Working in QuickBooks Desktop Premier
There can be numerous reasons why multi-user mode might not be working in QuickBooks Desktop Premier. Some of these include the following:
- The application is not properly installed on the server
- There is no proper setting of Windows file permissions
- Due to inaccessibility of the company file of the QuickBooks Desktop application by the database server
- Improper configuration of the hosting settings
- The firewall or antivirus is not allowing communication between the user's computers.
Excellent Solutions to Troubleshoot Multi-User Mode Not Working in QuickBooks Desktop Application
Implement the given below solutions one by one to get rid of this issue in your QuickBooks Desktop application. Otherwise, you can also opt for QuickBooks Desktop Support.
Solution 1: Use QuickBooks Database Server Manager
- Begin with opening the QuickBooks Database Server Manager on your server computer.
- Go to the Start menu, and enter "Database" into it.
- If you fail to find out the folder location, utilize the ‘Browse’ option to navigate to the folder containing the "Company File(s)".
- Click the "OK" button. Now, follow it using the "Scan" button
The firewall permissions will be repaired if the steps listed above are carried out exactly as instructed. The user must now verify whether the multi-user mode issue has been fixed or not. Users should proceed to the next stage if not.
Solution 2: Ensure Whether QuickBooks Services are Running or Not
Perform the below steps to check:
- Verify that the server PC is running QBCF Monitor Service and QuickBooks DBXX (where XX is the year of QuickBooks).
- Go to the Windows search box and enter "services.msc." Now, tap on the Enter key to continue.
- Keep an eye out for the Services pane to see the QuickBooks DBXX service. If this does not appear, then take the following actions:
1. Ensure that you have correctly installed the server with the Database Server Manager.
2. Check out for the relevant, most recent Database Server Manager. Like every year, the Manager will receive an upgrade following the installation of QuickBooks Desktop on the user's system.
3. Also, ensure to enable the hosting on the server so that the full software gets executing on the PC.
- After that, double-click on the QuickBooks DBXX service. This will provide you with any of the two options: Running or Start.
- Under the Recovery tab, for the first, second, and subsequent failures, choose the "Restart the QuickBooksDBXX Service" option.
If none of the solutions mentioned above works out, call on QuickBooks Support Number to get the issue resolved.
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